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Terms of Service

Last updated: October 19, 2026

Retrixus is a RingServe product. These Terms are an agreement between The Big Fat Dad, LLC, doing business as RingServe and Retrixus, 2976 E State St #120-2914, Eagle, ID 83616 ("Retrixus", "RingServe", "we"), and the organisation that signs up ("Customer", "you"). Whoever accepts them for an organisation confirms they may bind it.

Emails and charges come from RingServe. Support replies come from support@ringserve.com, and card charges appear as RingServe on your statement. They are from us.

1. What Retrixus does

Retrixus connects your Recurly sites (and, if you choose, Zendesk) to AI assistants such as Claude and ChatGPT, to a portal, and to an Agent Console. Your people can ask questions about your billing data, and, within rules you set, cancel subscriptions, refund charges, change account fields, add notes, email customers their invoices, run batches of these, and set up monitors ("watches") that alert them.

2. Your accounts and your people

  • You are responsible for who you invite, the roles you give them, and the refund and cancel rules and limits you set. Retrixus enforces those rules on every request, whichever door it comes through. It does not decide them for you.
  • Keep sign-in credentials and API keys secret. Tell us at once at support@ringserve.com if you believe one has leaked.
  • One person belongs to one organisation unless we approve otherwise.

3. Your data, and what you authorise

  • You keep all rights to your data. You grant us the rights we need to provide the service: to read from and, where your people ask for it, write to your Recurly sites and Zendesk accounts through the credentials you connect.
  • Changes are made because your people ask for them. Every change is previewed, confirmed by a named person, and recorded in your audit log; changes over your limits need a second person. You are responsible for the changes your people confirm, including refunds and cancellations, which generally cannot be undone.
  • How we handle personal data is described in the Privacy Policy. If you need a Data Processing Agreement, write to support@ringserve.com.

4. AI assistants

Retrixus provides data and actions to the AI assistant your people choose. That assistant is provided by its own vendor under that vendor's terms. AI output can be wrong: check what it tells you before acting on it. Every change Retrixus makes is shown to a person first.

5. Plans, billing and cancellation

  • Plans: Connect (free), Team, Business, and Enterprise (by agreement). Each plan's features and limits are shown on retrixus.com and in the portal. Extra Agent Console seats and Warehouse Sync are paid add-ons on Business.
  • Billing: paid plans are billed monthly in advance, unless agreed otherwise, through our payment processor (Stripe) to the card on file, and renew automatically until cancelled. Prices are in US dollars and exclude taxes, which are added where the law requires.
  • Changes: upgrades and added seats or add-ons are prorated and charged when made. Downgrades that would leave you over a lower plan's limits are refused until you are within them.
  • Cancelling: an Owner can cancel in the portal at any time; the plan ends at the end of the paid month and you return to the free plan. We don't refund partial months.
  • Non-payment: if a payment fails and is not resolved, the organisation returns to the free plan.

6. Acceptable use

Do not use Retrixus to break the law or anyone's rights, to access data you are not authorised to, to attack or overload Recurly, Zendesk or Retrixus, or to resell it without our agreement. Retrixus paces its own use of your Recurly sites to leave most of your rate limit for your own systems; do not try to get around those limits.

7. Availability and support

We aim to keep Retrixus available and to fix problems quickly. There is no service-level commitment on Connect, Team and Business; service levels are offered only in Enterprise agreements. Support: support@ringserve.com. We may change the service, but we will not remove a paid feature you rely on without 30 days' notice.

8. Confidentiality and security

Each side keeps the other's confidential information confidential. Our security practices are summarised in the Privacy Policy: keys in a secrets manager, no card numbers stored, an append-only audit log, and no direct client access to our database.

9. Warranties and liability

  • Retrixus is provided "as is" except as expressly stated here.
  • Each side's total liability under these Terms is limited to the greater of the fees you paid us in the 12 months before the claim, or US$100. Neither side is liable for indirect, consequential or lost-profit losses. These limits do not apply to fraud, wilful misconduct, a breach of confidentiality, or your obligation to pay fees.
  • You are responsible for the instructions your people give and confirm (section 3).

10. Ending the agreement

You may stop using Retrixus at any time. We may suspend or end an organisation that breaches these Terms, after notice where reasonable. When an organisation closes we delete its data within 30 days, as the Privacy Policy describes. The audit log is kept for one more year, then deleted; an Owner can ask us for a copy before it is.

11. General

  • Governing law and venue: these Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-laws rules. Disputes go to the state or federal courts located in Delaware.
  • Changes to these Terms: we will tell Owners by email about material changes 30 days before they take effect; continuing to use Retrixus after that is acceptance.
  • Contact: The Big Fat Dad, LLC (RingServe), 2976 E State St #120-2914, Eagle, ID 83616 ยท support@ringserve.com.