Use cases
What subscription teams do with Retrixus, step by step.
A billing screen for your support desk
The Agent Console gives support agents one screen for billing calls and tickets. Find the customer on every brand, see the whole account, and refund or cancel within the limits you set.
Refunds and cancels your support team can do safely
Give agents the power to fix a customer's problem on the call, with limits you set, approvals for anything bigger, and every change on the record.
Clean up dunning on exactly the right plan
Find every invoice that keeps failing, see how many times each has been retried, and stop collection on only the plans you choose, without touching a customer's other subscriptions.
Know about problems before your customers tell you
Watches keep an eye on signups, declines, fraud blocks, refunds, cancellations and failed renewals, and email you or post to Slack the moment a check finds something unusual.
Run several brands from one question
If your business runs more than one Recurly site, ask across all of them at once, find a customer wherever they have an account, and compare brands without stitching exports together.
Catch card testing before it costs you
Fraudsters use signup pages to check which stolen cards still work. Here is how a subscription team spots it in minutes, gets alerted the next time, and cleans up the accounts that got through.
Billing and support tickets in one answer
Connect Zendesk alongside Recurly, and your team sees a customer's charges and their support conversations together, then updates the ticket without switching tabs.
Try it on your own Recurly data
Start free on one Recurly site. Connect Claude or ChatGPT and ask your first question in about 15 minutes.
Start free