Know about problems before your customers tell you

Watches keep an eye on signups, declines, fraud blocks, refunds, cancellations and failed renewals, and email you or post to Slack the moment a check finds something unusual.

Most billing problems are visible in the data long before anyone notices. A gateway starts declining good cards. A promotion attracts the wrong traffic. Refunds creep up after a release. By the time someone runs a report, the damage is a week old.

Say what worries you

"Tell me if the decline rate on renewals goes above 30% in any hour."

"Alert me if refunds in a day are more than twice our normal."

"Watch cancellations of annual plans and tell me about any spike."

Your AI interviews you for what it needs: what to count, which slice of traffic, what normal looks like (a fixed number, or learned from a period you call normal), when it is worth a warning and when it is an alert, and who should hear.

Tried on your own history first

Before a watch runs, Retrixus shows you how it would have behaved over your recent data: every bucket, which ones would have raised an alert, and what the numbers were. You set the line where it matters, instead of guessing and getting either silence or noise.

Then it just runs

• Every 15, 30 or 60 minutes, as often as your site's Recurly limit comfortably allows.
• Email and Slack, or any webhook you give it.
• Raised, still going, settled: you hear when it starts, a reminder every 30 minutes while it lasts, and once more when it settles.
• For as long as you need: eight hours unless you say otherwise, a day at most, then it asks whether to carry on.

Easy on your Recurly account

A watch uses a small share of your site's API limit and skips a check rather than compete with your own billing systems.

Starting points

Signup velocity, decline rate, fraud blocks, refund surges, trial conversion, cancellations, past-due growth and dunning attempts, or describe something of your own.

What you need

• Team can try a watch on your history. Running watches is part of Business.