Closing your organisation

How an Owner closes a Retrixus organisation, what happens to the plan and the data, and how long there is to change your mind.

An Owner can close the organisation in the portal: Admin, Billing, then Close this organisation at the bottom. Type the organisation's id to confirm.

What happens straight away

• The paid plan ends now. There is no refund for the rest of the month.
• Everyone loses access at once: the portal, the Agent Console, and every connected AI assistant or key. Watches stop, and no new batch can be started.

What happens later

• 30 days after closing, everything the organisation holds is deleted: your team, connected Recurly sites and Zendesk accounts and their stored keys, refund rules, batches, watches, wrap-up settings and history. Retrixus never stored your customers' card numbers, and query files already expire within two weeks.
• A year after that, the audit log is deleted too. Until then, an Owner can ask for a copy.

Changed your mind?

Within the 30 days, email support@ringserve.com and we can reopen it. Your data and settings come back as they were; choose a plan again in Billing if you had one. After the 30 days, the data is gone and the organisation can't be reopened, but you can sign up again as a new one.

This is what our Terms and Privacy Policy promise.